Lumineau Électrique respects your privacy. This policy explains what personal information we collect when you use our website, why we use it, who it may be shared with and what rights you have.
1. Person responsible for personal information protection
The management of Lumineau Électrique acts as the person responsible for personal information protection.
For a question or a request for access, correction or withdrawal of consent, email us at info@lumineauelectrique.com or use the contact information at the bottom of this page.
2. Information we collect
Optional project photos are attached to your private customer file to assess your request. With your analytics consent, the originating page, landing page, referring website and campaign labels may be linked to your request to measure requests and accepted contracts. Advertising click identifiers are recorded only with marketing consent.
When you submit a form or contact us, we may collect your name, email address, telephone number, address or service area, requested service and the content of your message.
With your consent, our measurement tools may also collect technical information such as your IP address, device and browser type, pages viewed, website interactions and visit source.
3. Why we use this information
We use necessary information to answer inquiries, prepare quotes, schedule and provide services, follow up with customers, protect the website and improve its content.
When you consent, we also use measurement data to understand website use, measure advertising campaigns and improve their relevance.
4. Cookies and measurement technologies
With analytics consent, Microsoft Clarity may analyze clicks, scrolling and navigation using heatmaps and session replays. The quote form, attached photos and address suggestions are masked. You can change your choices using Cookie settings in the website footer.
With marketing consent and a Google click identifier, the stages of your inquiry (qualified lead or accepted contract), their dates and estimated contract value may be sent to Google Ads to measure advertising results. This integration does not send your name, email, phone number, address or photos.
The website uses essential cookies required for it to work. Analytics and marketing cookies are disabled by default and are enabled only according to your choices in the consent banner.
Services used may include Microsoft Clarity, Google Analytics, Google Ads, Google Maps and Vercel performance services. These providers may process data outside Quebec or Canada under their own terms and safeguards.
5. Sharing and retention
We do not sell your personal information. It may be shared only with authorized team members and service providers that help us operate the website, answer inquiries or measure campaigns, to the extent required for their functions.
We retain information only as long as needed for the purposes described in this policy and to meet legal, accounting or contractual obligations. It is then securely deleted or anonymized where applicable.
6. Safeguards
We apply reasonable administrative, technical and physical safeguards based on the nature of the information we hold. Because no system is entirely risk-free, we review our practices when our context or tools change.
7. Your rights
Subject to applicable rules, you may request access to personal information we hold about you, request a correction, withdraw consent or request deletion where permitted.
You may also file a complaint with the Commission d’accès à l’information du Québec if you believe your rights have not been respected.
8. Changes
We may update this policy to reflect changes in our practices or applicable requirements. The last-updated date at the top of this page will then be revised.